“Step up onto the stage of life with everything you’ve got, and unleash your true potential.”
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Mykah Montgomery

WHO IS MYKAH MONTGOMERY

BUSINESS ETTIQUETE COACH

Mykah offers expert coaching in business etiquette and soft skills, equipping professionals with the customer engagement tools needed to build lasting connections.

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CUSToMER ENGAGEMENT
CONSULTANT

With a unique blend of business acumen and industry knowledge, Mykah guides companies in implementing effective customer success management strategies to drive growth and success.

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KEYNOTE SPEAKER

Captivate your audience with Mykah’s impactful keynote speeches, where she shares customer engagement strategies and inspiring stories that will leave a lasting impression on your attendees.

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Mykah Montgomery

BUSINESS & PERSONAL
COACHING

In this increasingly technical world, businesses are hungry for people with excellent business etiquette, social skills, and customer success fluency. Through coaching, courses, and business consulting, Mykah Montgomery has created a system to help level up your workforce and yourself.

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LEARN WITH MYKAH - COMING 2024!

Mykah Montgomery Professional Development Courses launch soon! Sign up for updates, tips and information!

    CSM BASICS

    CSM BASICS This comprehensive course covers the fundamental principles of Customer Success Management, providing a strong foundation for aspiring professionals.

    C-SUITE COMMUNICATION

    Explore best practices for engaging with senior executives and decision-makers, and learn how to influence stakeholders to drive customer success

    SOFT SKILLS

    Develop essential interpersonal abilities and communication techniques to excel in business interactions and elevate customer engagement.

    ACCOUNT GROWTH & EXPANSION

    Learn the customer engagement tools and strategies needed to foster sustainable growth and maximize revenue opportunities within your customer base.

    CREATING CUSTOMER ADVOCATES

    Gain the knowledge and tools to turn satisfied customers into brand ambassadors, driving referrals and repeat business.

    MANAGING AT-RISK ACCOUNTS

    Learn how to identify, prioritize and manage customers that are at risk of churn, and develop effective strategies to retain and grow these accounts

    TESTIMONIALS

    Mykah is simply outstanding

    Mykah is simply outstanding. Her attention to detail and ability to put her audience at ease whilst effectively communicating sophisticated content or information is inspirational. She is customer-outcome focussed yet commercially astute so she ensures a win-win in all interactions. Her exceptional business acumen is matched by her charisma and her kindness. She is a pleasure to work with and a privilege to know. A genuine asset to any organisation.
    Aaron S.
    Business Transformation Director at Highspot

    She is very knowledgeable

    Mykah is an awesome account management leader, as she can balance the needs of the customer with the goals of the organization. I have worked with her twice, once as a colleague and another time as her customer and I can certainly vouch for her. She is very knowledgeable and can successfully compete against others in the same market by articulating the unique value or distinguishing quality of the company’s products or services. Mykah understands client needs, building trust, and establishing a rapport, In addition, she monitors sales activity and actively seeks ways to upsell products and services. Mykah actively identifies new areas of growth and pursue those opportunities.
    Anurag S.
    Head of Product Management at Shipwire

    Mykah was a joy to work with

    Mykah was a joy to work with on our Customer Success team at Coursera. We worked together for a year and she was not only a peer I looked up to, but she was also always willing to help solve problems with me as a senior team member. Mykah is a skilled communicator and an expert in building strong relationships with customers. Mykah's commitment to customer satisfaction and ability to drive results made her a valuable asset to our team. It is hard to describe Mykah until you meet her, but she is a wonderful person who lights up any room she enters...I highly recommend Mykah!!
    Joe K.
    Customer Success Manager at Coursera

    Mykah cares deeply about her customers

    Mykah cares deeply about her customers. She is tireless in championing their voice to others. She also brings a warmth, passion, and level of integrity to everything she does.
    Mary R.
    Vice President, Customer Success at Recurlyon

    Her strong work ethic and drive serves her customers

    I had the privilege of working with Mykah over the last two years at Coursera. She brings enthusiasm and positivity to every interaction. Her strong work ethic and drive serves her customers well to ensure their success, while also contributing to her internal team. She is an asset to any endeavor.
    Andrea G.
    Director at Customer Success at Coursera
    Customer testimonials are important to Mykah because they serve as proof of her effectiveness and demonstrate the impact she has had on her clients’ businesses and their personal growth. Please take a look at what Mykah’s clients have to say.
     
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