Onbording & CSMs
December 15, 2023
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Before onboarding a new client, a customer success consultant should: Research the client: Learn as much as possible about the client’s industry, business model,
Benefits of Hiring a CSM
November 15, 2023
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Hiring a customer success manager can bring a number of benefits to a company, including: Increased customer retention: A customer success manager is dedicated
CSM Questions to Ask New Clients
October 15, 2023
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As a customer success manager, some important questions to ask new clients include: What are their specific goals and objectives for using your product/service? What
Hiring Quality Customer Success Managers
September 15, 2023
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When looking for a customer success job candidate, therrre are several qualification to look for…
Professional Development for Customer Success Managers
August 15, 2023
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Professional development for customer success managers can include the following: Industry-specific training and certifications: Customer success managers should stay up-to-date with the latest
10 Things Every Customer Success Manager Should Know
July 15, 2023
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Every new CSM should know these 10 things.