As a customer success manager, some important questions to ask new clients include:

• What are their specific goals and objectives for using your product/service?
• What are the biggest challenges or pain points they’re currently facing?
• How will they measure success with your product/service?
• What is their decision-making process for renewing or expanding their usage?
• How can you support them best?
• Who are the key stakeholders and decision makers within their organization?
• What level of communication and reporting they would like to have?
• What are their expectations of your role and how you can help them achieve their goals?